How your balance works, where to find it, transaction costs and how to top up via iDEAL | Wero, Bancontact or automatically.
Your balance on the eConnect platform is the available transaction credit used to process invoices. Each processed invoice that was not manually created and sent on the platform is deducted from your balance. Insufficient balance? The platform blocks all API connections (SOAP and REST) and only administrators can still log in. Manual invoicing, Peppol reception and email processing continue to work. It is therefore important to top up your credit in time.
Note: Only an environment administrator with access to a payment environment can manually top up credit.
Your current balance is always visible via My environment. There you see the current credit and can top up immediately if needed.
Your balance consists of top-ups (via iDEAL | Wero, Bancontact or invoice) minus the transaction costs. The cost per transaction depends on the type of processing:
With higher top-ups you receive bonus credit, which lowers the effective cost per transaction. See the bundle tiers when topping up manually below.
The credit is shared across all organisations within your environment. It does not matter which organisation sends or receives an invoice; the costs are deducted from the shared balance. You cannot split the balance per organisation.
Want to see exactly which transactions have been deducted from your balance? Go to My environment > Transactions for a detailed overview. You can export this overview as a CSV file (maximum 5,000 rows per export; use the filter function for larger overviews).
The fastest way to top up your credit is via iDEAL | Wero. The credit is available immediately after payment.
Click My environment in the side menu and open the Pay and top up tab.
Select the desired top-up amount. With higher amounts you benefit from bundle discounts.
Click Top up and complete the iDEAL | Wero payment. There is no minimum amount.
Don't have access to iDEAL | Wero or Bancontact? Contact Customer Support to request an authorisation form.
Belgian customers can top up their credit via Bancontact. This works the same as iDEAL | Wero: choose the amount, pay and your credit is available immediately. Bancontact can also be used for setting up automatic direct debit.
iDEAL is gradually being rebranded to Wero, the European digital wallet of the European Payments Initiative (EPI). Since early 2026 the co-branding "iDEAL | Wero" has been active; by end 2027 the name will become Wero entirely. Wero is active in Germany, France and Belgium; the Netherlands will follow in 2026. Ultimately, Wero will enable cross-border payments within the eurozone. For eConnect customers nothing changes: iDEAL | Wero works in exactly the same way as before.
Want to prevent your balance from running out unexpectedly? Set up automatic top-up via My environment > Edit > Automatic top-up. The platform calculates your average daily usage over the past 100 days and tops up automatically when the credit is insufficient for the coming 20 days.
When setting up automatic top-up, a small mandate of EUR 0.01 is collected via iDEAL | Wero or Bancontact to verify the payment details. After verification everything runs automatically: you receive an invoice after each collection.
If an automatic direct debit fails, you as account administrator receive an email notification. You can then top up your credit manually via iDEAL or Wero. The status of all direct debit mandates and executed collections is visible in the platform.
From the Professional subscription you can also top up by invoice ("pay on account"). The minimum amount for pay on account is EUR 100. The credit is added immediately; the invoice follows afterwards.
With the Basic subscription, pay on account is not available. You can only top up via iDEAL | Wero, Bancontact or automatic direct debit.
With a negative balance all API connections (SOAP and REST) are blocked and only administrators can still log in to the platform. Regular users are denied access until the balance has been topped up.
Manual invoice creation and sending via the platform continues to work as normal. Peppol invoice reception and processing via the Email Receiver (email forwarding) also continue without interruption.
Once you top up your credit and the balance is positive again, SOAP API access is restored immediately. For REST connections it may be necessary to refresh the API token.
The cost of a received invoice is at most EUR 0.341. When topping up after a block, add at least that amount extra. Otherwise the topped-up amount is immediately consumed by incoming invoices and the blocking cycle starts again.
Note: refunds of prepaid credit are not possible (in accordance with the Terms and Conditions).
Your current balance is always visible via My environment. There you see the current credit and can top up immediately if needed.
Yes, Belgian customers can top up their credit via Bancontact. This works the same as iDEAL | Wero: choose the amount, pay and your credit is available immediately. Bancontact can also be used for automatic direct debit.
With higher top-ups you receive bonus credit: 5% on € 100, 7,5% on € 400, 15% on € 1.000 and 25% on € 6.000. The bonus is added directly to your credit and lowers the effective cost per transaction.
You receive an email notification as account administrator. You can then top up your credit manually via iDEAL | Wero or Bancontact. The status of all direct debit mandates and executed collections is visible in the platform via My environment.
No, remaining prepaid credit cannot be refunded. This is set out in eConnect's General Terms and Conditions.
If you receive the notification that your environment has been temporarily blocked due to a negative balance, the environment administrator must top up the credit via My environment > Pay and top up. You can pay via iDEAL | Wero or Bancontact. Once your balance is positive again, the block is automatically lifted and the daily reminder emails stop. Then set up automatic top-up to prevent this in the future. Not every user has administrator rights. Not sure who your environment administrator is? See Roles and permissions.
Top up credit