You can cancel your eConnect account at any time or change your subscription to the free Invoice Portal. Below you can read how it works and what happens to your data.

Before cancelling, it is worth checking three things:

1. Export your data. After cancellation you lose access to the platform. Download any invoices, debtors, and history you still need before the cancellation date.
2. Check your outstanding invoices. A cancellation can only be completed once all outstanding eConnect invoices have been paid.
3. Switching to another service provider? Request a migration code so your Peppol registration transfers without interruption. See below under "Switching to another Peppol provider".

Want to change from an extensive subscription with a higher price per document to a simpler subscription, for example the Invoice Portal where you can only send for free? Go to My environment > Change subscription and select the desired level.

First disable document receiving in the Details of your organisation if applicable, and remove all connections after revoking the keys. These functionalities are not automatically lifted during a subscription change; the platform shows a warning about this.

After the change, you can still send invoices manually via Peppol and your existing invoices remain available in the archive.

Want to cancel your account entirely and have your Peppol registration removed? The platform offers a self-service cancellation feature that allows you to start the process yourself. The cancel button is visible for the account administrator. With a custom arrangement, the cancel button may not be available; in that case, contact support.

After cancellation you will no longer receive invoices via the network. Your existing invoices remain available for the duration of the retention period (7 years for Basic, Professional and Enterprise, 2 years for the Invoice Portal).

• Invoices: once the organisation is deleted, invoices are immediately no longer accessible — regardless of the retention period.
• Credit: remaining prepaid credit cannot be refunded (in accordance with the Terms and Conditions).
• Peppol registration: after deregistration your organisation is no longer reachable on the Peppol network. Suppliers sending you invoices via Peppol will receive an error message.

The standard exit activities are included in the service at no extra cost. This means that data export in open formats (JSON, XML, CSV), Peppol deregistration and deactivating integrations are carried out without additional charges.

If eConnect needs to perform active work during the cancellation process, such as migration guidance, knowledge transfer sessions or custom data transformation, this is invoiced at the standard consultancy rate of EUR 145 per hour. This applies to all customers, regardless of contract type or platform.

If the self-service flow does not work, or if you have a custom arrangement where the cancel button is not available:

• Send an email to support@econnect.eu from the email address registered as account administrator.
• Include the organisation name(s) and Chamber of Commerce number(s), and whether you need a migration code.
• Or call 088 440 6633 to discuss options before you cancel.

Support will then send you a cancellation form via a secure link, in which you confirm your choice per organisation and agree to the consequences.

Cancellation cannot be done by phone. The number 088 440 6633 is for discussion only, before you cancel. The actual cancellation always goes through the self-service button in the platform or the cancellation form support sends you via a secure link.

Want to switch from eConnect to another Peppol provider (for example Exact Online)? A migration code is only relevant if you have an existing Peppol receiving registration at eConnect that needs to be taken over by the new provider. Do you not have a receiving registration at eConnect (you cannot receive e-invoices via eConnect)? Then there is nothing to transfer: no migration code is needed and you simply register your organisation directly with the new service provider for Peppol receiving.

If you do have an existing receiving registration at eConnect, keep in mind that eConnect registers your organisation in the Peppol SMP with the document type InvoiceResponse (status messages). As long as this registration is active, another provider cannot register your organisation on the Peppol network.

The switching process runs through the platform's cancellation flow itself. During the cancellation process you can request a migration code — this is the recommended route when switching if you have an existing receiving registration. With a migration code the new provider can take over the registration directly without interruption. Without a migration code your organisation is first removed from the SMP before another provider can register you.

Please note: if a partner or software supplier reports that your organisation cannot be registered with them, the InvoiceResponse registration at eConnect is often the cause. This is intentional: your organisation is still registered with eConnect and must first be cancelled. Start the cancellation process in the platform and request a migration code within it to have the registration taken over directly.

Disabling the Receiving toggle for your organisation (Organisations > Details) only stops new invoices being delivered on that identifier. It is not a transfer of your Peppol registration and does not free up your identifier for another provider such as Exact Online. As long as eConnect maintains the SMP registration, your identifier remains claimed by eConnect -- even if both toggles (Sending and Receiving) are off. The correct route when switching providers is always the migration code via the cancellation process above, not the toggles.

Do you not have direct access to the platform because your organisation is set up through a software vendor? Then you cannot reach the cancel/migration button yourself. In that case, contact support: we take over the cancellation/migration path (written instruction, check for outstanding invoices, and migration code), so you are not dependent on self-service toggles you cannot reach.

Revoking connection keys only breaks the API link between the platform and your software. This is not a cancellation and not an SMP deregistration: your identifier remains claimed by eConnect, even after the keys have been revoked.

Are you an intermediary with only an authorisation (no Administrator role) on the customer organisations? Then you usually cannot start a self-service cancellation or migration yourself for those customer organisations. Want to move multiple customer organisations or environments to another provider in bulk? Contact support for a bulk cancellation/migration process (one migration key per Peppol ID). Please provide: for each organisation to migrate, the organisation name and Chamber of Commerce number (and the eConnect ID if known), the name of the intermediary account/environment(s), and whether it concerns all customer organisations or a selection.

More background on how SMP registration and the migration code are technically related can be found at Peppol registration & migration.

Have you changed your mind shortly after cancelling? Contact support as soon as possible via 088 440 6633 or support@econnect.eu. Shortly after the cancellation date, reactivation may still be possible. Once data has been permanently cleaned up, you can only create a new account.

Want to move an organisation to a new account instead of cancelling it? Contact support. The organisation is removed from the current account (including all stored documents) and can then be reactivated in a new environment.

Important: when removing an organisation, all stored documents for that organisation are deleted. Make sure you have downloaded all documents before proceeding.

Questions about cancelling or changing your subscription? Contact us via support.econnect.eu.