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All rights reserved.",{},"/en/settings",{"description":870},"en/settings","pfaimtnJMzMSJXlvLj0enbkpOa5v-MWXT2xK6NCJn00",{"id":1072,"title":216,"auth":21,"body":1073,"canonical":21,"description":1239,"extension":878,"icon":21,"image":21,"keywords":1240,"last_reviewed":1247,"last_updated":1247,"layout":1248,"listed":591,"meta":1249,"nav_column":21,"nav_tab":21,"navigation":591,"no_index":42,"path":217,"redirect":21,"schema_type":1251,"search_boost":21,"seo":1252,"seo_description":21,"seo_title":21,"show_chat":591,"stem":218,"translationKey":1253,"__hash__":1254},"product/en/5.docs/1.product/1.platform/5.receiving/5.reoffer.md",{"type":867,"value":1074,"toc":1228},[1075,1080,1084,1089,1134,1137,1141,1144,1166,1170,1178,1182,1185,1188,1197,1209],[1076,1077,1079],"h1",{"id":1078},"reoffer-a-document-to-your-software","Reoffer a document to your software",[1081,1082,1083],"p",{},"If an invoice was not correctly delivered to your connected accounting software (for example due to a temporary outage or a configuration error), you can reoffer the document. The platform then sends the invoice to your software connection again.",[1085,1086,1088],"h2",{"id":1087},"how-to-reoffer-a-document","How to reoffer a document",[1090,1091,1092,1097,1109,1113,1116,1120,1127],"e-steps",{},[1093,1094,1096],"h3",{"id":1095},"step-1-open-the-right-mailbox","Step 1: Open the right mailbox",[1081,1098,1099,1100,1104,1105,1108],{},"Go to the ",[1101,1102,1103],"strong",{},"Inbox"," (for purchase invoices) or ",[1101,1106,1107],{},"Outbox"," (for sales invoices).",[1093,1110,1112],{"id":1111},"step-2-open-the-invoice","Step 2: Open the invoice",[1081,1114,1115],{},"Open the invoice you want to reoffer.",[1093,1117,1119],{"id":1118},"step-3-click-reoffer","Step 3: Click Reoffer",[1081,1121,1122,1123,1126],{},"Click ",[1101,1124,1125],{},"Reoffer"," in the invoice details.",[1081,1128,1129],{},[1130,1131],"img",{"alt":1132,"src":1133},"The invoice details with the Reoffer button, orange frame around the Reoffer button","/platform/images/en-reoffer-1.png",[1081,1135,1136],{},"The platform sends the document to your connected software again. In most cases the invoice appears in your accounting package within a few hours.",[1085,1138,1140],{"id":1139},"when-is-reoffering-needed","When is reoffering needed?",[1081,1142,1143],{},"The most common situations:",[1145,1146,1147,1154,1160],"ul",{},[1148,1149,1150,1153],"li",{},[1101,1151,1152],{},"Software was temporarily unavailable",": your accounting package had an outage or maintenance, causing the automatic download to fail.",[1148,1155,1156,1159],{},[1101,1157,1158],{},"Configuration has been changed",": you have reconfigured the software connection or renewed connection keys, and want to forward previously received invoices.",[1148,1161,1162,1165],{},[1101,1163,1164],{},"Invoice was marked as \"Duplicate\"",": an invoice that was marked as a duplicate and has since been released as original needs to be reoffered to appear in the software.",[1085,1167,1169],{"id":1168},"note-about-duplicate-invoices","Note about duplicate invoices",[1081,1171,1172,1173,1177],{},"Invoices with the status \"Duplicate\" cannot be reoffered. You must first mark the invoice as original via the menu (three dots > \"Mark as original\"). After that you can reoffer the invoice. Read more in ",[1174,1175,1176],"a",{"href":213},"How is a duplicate invoice recognised?",".",[1085,1179,1181],{"id":1180},"does-it-work-for-both-purchase-and-sales","Does it work for both purchase and sales?",[1081,1183,1184],{},"Yes. Reoffering is available for both purchase invoices (Inbox) and sales invoices (Outbox). In both cases the document is reoffered to the connected software, regardless of the direction.",[1186,1187],"hr",{},[1081,1189,1190,1191,1177],{},"Issues with your software connection? Learn more about the available connections on ",[1174,1192,1196],{"href":1193,"rel":1194},"https://econnect.eu",[1195],"nofollow","econnect.eu",[1198,1199,1206],"e-button",{"className":1200,"color":1202,"target":1203,"to":1204,"variant":1205},[1201],"mt-4","accent","_blank","https://platform.econnect.eu","solid",[1081,1207,1208],{},"Log in to the platform",[1210,1211,1212],"docs-related",{},[1145,1213,1214,1219,1223],{},[1148,1215,1216],{},[1174,1217,1218],{"href":165},"View incoming invoices",[1148,1220,1221],{},[1174,1222,1176],{"href":213},[1148,1224,1225],{},[1174,1226,1227],{"href":205},"Invoice statuses explained",{"title":870,"searchDepth":871,"depth":871,"links":1229},[1230,1236,1237,1238],{"id":1087,"depth":871,"text":1088,"children":1231},[1232,1234,1235],{"id":1095,"depth":1233,"text":1096},3,{"id":1111,"depth":1233,"text":1112},{"id":1118,"depth":1233,"text":1119},{"id":1139,"depth":871,"text":1140},{"id":1168,"depth":871,"text":1169},{"id":1180,"depth":871,"text":1181},"Reoffer an invoice to your connected accounting software after a delivery failure.",[1241,1242,1243,1244,1245,1246],"eConnect reoffer","invoice reoffer download software","eConnect invoice reoffer forward","eConnect software connection retry","how to reoffer invoice","eConnect accounting connection fix","2026-07-22","docs",{"og_image":1250},"/images/og/docs.png","HowTo",{"title":216,"description":1239},"platform/ontvangen/opnieuw-aanbieden","TZlXGFtUbpo1EV-dlkZhAr4OdCAAekyYCtabQWy4vp4",[1256,1261,1266,1270,1275,1280,1284,1288,1293],{"id":1257,"path":1258,"stem":1259,"title":1260},"home/cs/index.md","/cs","cs/index","Domů",{"id":1262,"path":1263,"stem":1264,"title":1265},"home/de/index.md","/de","de/index","Home",{"id":1267,"path":1268,"stem":1269,"title":1265},"home/en/index.md","/en","en/index",{"id":1271,"path":1272,"stem":1273,"title":1274},"home/es/index.md","/es","es/index","Inicio",{"id":1276,"path":1277,"stem":1278,"title":1279},"home/fr/index.md","/fr","fr/index","Accueil",{"id":1281,"path":1282,"stem":1283,"title":1265},"home/it/index.md","/it","it/index",{"id":1285,"path":1286,"stem":1287,"title":1265},"home/nl/index.md","/nl","nl/index",{"id":1289,"path":1290,"stem":1291,"title":1292},"home/pl/index.md","/pl","pl/index","Strona główna",{"id":1294,"path":1295,"stem":1296,"title":1297},"home/sk/index.md","/sk","sk/index","Domov",[1299,1308,1315,1323,1331,1339,1347,1356,1363,1370,1377,1385,1392,1399,1415,1422,1427,1433,1439,1445,1451,1458,1464,1471,1479,1485,1493,1500,1508,1513,1518,1525,1531,1538,1546,1554,1561,1567,1576,1582,1588,1594,1600,1606,1613,1620,1624,1628,1635,1639,1645,1651,1656,1661,1667,1673,1684,1692,1700,1707,1713,1718,1729,1735,1740,1746,1751,1757,1763,1771,1777,1783,1790,1796,1802,1806,1813,1818,1824,1832,1836,1843,1849,1854,1859,1864,1870,1875,1881,1888,1893,1903,1909,1915,1921,1927,1934,1940,1946,1952,1959,1969,1975,1981,1986,1993,1998,2003,2007,2010,2014,2018,2022,2026,2029,2033,2038,2042,2046,2051,2057,2063,2069,2075,2081,2087,2093,2099,2105,2111,2117,2123,2129,2133,2139,2143],{"id":1300,"path":1301,"stem":1302,"title":1303,"description":1304,"icon":1305,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1306,"external_url":21,"navigation":591,"redirect":1307},"sections/en/1.solutions/20.sector-wholesale-distribution.md","/en/solutions/sector-wholesale-distribution","en/1.solutions/20.sector-wholesale-distribution","Wholesale and distribution","E-invoicing and invoice processing for wholesale and distribution. 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High volumes of incoming invoices, Peppol for business suppliers.","shopping-cart","/en/industries/retail-and-ecommerce",{"id":1324,"path":1325,"stem":1326,"title":1327,"description":1328,"icon":1329,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1306,"external_url":21,"navigation":591,"redirect":1330},"sections/en/1.solutions/25.sector-business-services.md","/en/solutions/sector-business-services","en/1.solutions/25.sector-business-services","Business services","E-invoicing for business service providers. 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Send at scale, automate processing and run sector-specific Peppol routes, on a single platform.",[1405,1406,1407],{"key":1355,"label":886},{"key":1346,"label":889},{"key":1306,"label":892},[1409,1411,1413],{"key":1355,"label":886,"link":1410},"/en/smooth-e-invoicing",{"key":1346,"label":889,"link":1412},"/en/ai-processing",{"key":1306,"label":892,"link":1414},"/en/industries",{"id":1416,"path":1417,"stem":1418,"title":1419,"description":1420,"icon":1421,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1355,"external_url":21,"navigation":591,"redirect":21},"sections/en/1.solutions/international-invoicing.md","/en/solutions/international-invoicing","en/1.solutions/international-invoicing","International invoicing","Multiple countries from one platform, with local formats and ViDA-ready.","globe",{"id":1423,"path":1424,"stem":1425,"title":897,"description":1426,"icon":352,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1355,"external_url":21,"navigation":591,"redirect":21},"sections/en/1.solutions/invoice-portal.md","/en/solutions/invoice-portal","en/1.solutions/invoice-portal","Send free e-invoices via Peppol. Create an account in minutes and start right away. Ideal for freelancers and small businesses.",{"id":1428,"path":1429,"stem":1430,"title":1431,"description":1432,"icon":418,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":42,"redirect":21},"sections/en/1.solutions/invoice-processing.md","/en/solutions/invoice-processing","en/1.solutions/invoice-processing","Invoice processing","Process every invoice automatically: PDF, scan, email or e-invoice. 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Start with Cora for quick answers. If that doesn't work, email us or open a ticket. For SLAs and guided sessions: contact sales.",{"id":1976,"path":1977,"stem":1978,"title":1979,"description":1980,"icon":21,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":42,"redirect":21},"sections/en/aanmelden-econnect-update/index.md","/en/aanmelden-econnect-update","en/aanmelden-econnect-update/index","Subscribe to eConnect Update","Subscribe to the eConnect Update. 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Peppol BIS and EN 16931 for multi-country chains, plus sector formats such as DICO where required.",{"id":2015,"path":1484,"stem":2016,"title":810,"description":2017,"icon":1337,"image":21,"columns":21,"tabs":21,"nav_column":1306,"nav_tab":21,"external_url":21,"navigation":591,"redirect":21},"sections/en/industries/government/index.md","en/industries/government/index","E-invoicing for government organisations. Peppol BIS for B2G, multi-country public sector, ISAE 3402 certified — including the Dutch Central Government Access Point.",{"id":2019,"path":1492,"stem":2020,"title":1489,"description":2021,"icon":1491,"image":21,"columns":21,"tabs":21,"nav_column":1306,"nav_tab":21,"external_url":21,"navigation":591,"redirect":21},"sections/en/industries/housing-associations/index.md","en/industries/housing-associations/index","E-invoicing for housing associations. 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