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Dit geldt ook in geval content naar het oordeel van eConnect onrechtmatig, discriminerend of grievend is.",[1457,1506,1508],{"id":1507},"_4-verplichtingen-klant","4 verplichtingen klant",[1450,1510,1511],{},"4.1 De Klant maakt aan eConnect de nodige data, informatie en medewerkers beschikbaar om de Diensten te kunnen leveren.",[1450,1513,1514],{},"4.2 De Klant is zelf verantwoordelijk voor de juistheid en inhoud (waaronder persoonsgegevens) van de door haar aan eConnect verstrekte documenten.",[1450,1516,1517],{},"4.3 De Klant garandeert te allen tijde dat het gebruik van door hem verstrekte gegevens of anderszins, niet in strijd is met wettelijke (privacy)voorschriften of rechten (van intellectuele eigendom) van derden. De Klant vrijwaart eConnect tegen alle aanspraken van derden in dat verband en zal alle kosten die daaruit voortvloeien (waaronder volledige advocaatkosten) aan eConnect vergoeden.",[1450,1519,1520],{},"4.4 De Klant draagt zorg voor een deugdelijke softwareomgeving: schaduw-draaien, een afdoend back-up systeem, een goed systeembeheer, bescherming van geuploade content en beveiliging van gebruikte wachtwoorden voor de Dienst, authenticatie van medewerkers en ingeschakelde derden en andere beveiligingsmaatregelen.",[1450,1522,1523],{},"4.5 De Klant onthoudt zich van het ongeoorloofd gebruik van de Dienst, gebruik voor een ander doel dan overeengekomen, gebruik in strijd met fair use, of ander gebruik waardoor schade, overbelasting en of een storing kan ontstaan voor de Dienst en of andere klanten. Ook is het de Klant niet toegestaan om het gebruik van de Dienst op enigerlei wijze direct of indirect aan een derde beschikbaar te stellen.",[1450,1525,1526],{},"4.6 De Klant zal overeenkomstige verplichtingen omtrent veilig gebruik opleggen aan eventuele eindgebruikers.",[1457,1528,1530],{"id":1529},"_5-leveringsvoorbehoud","5 leveringsvoorbehoud",[1450,1532,1533],{},"In de volgende omstandigheden zullen de prestaties van eConnect met betrekking tot performance, beschikbaarheid of responstijden van de Diensten niet van toepassing zijn:",[1450,1535,1536],{},"5.1 Bij gebruik van diensten, hardware of software die niet door eConnect is wordt geleverd, met inbegrip van, maar niet beperkt tot, uitval van apparaten, netwerkverbindingen of andere diensten buiten de door eConnect gecontracteerde datacenters (bijvoorbeeld op klantlocatie of tussen klantlocatie en ons datacenter), uitval van netwerkverbindingen tussen de klantomgeving en eConnect, problemen in verband met (wijzigingen in) de IT-omgeving van klant, problemen als gevolg van onvoldoende bandbreedte of andere problemen in verband met software of diensten van derden.",[1450,1538,1539],{},"5.2 Wanneer een Klant het gebruik van een Dienst niet heeft aangepast ondanks een dringend verzoek van eConnect en in ieder geval bij spam, frauduleus of ander illegaal gebruik door de Klant.",[1450,1541,1542],{},"5.3 Bij ongeautoriseerde handelingen of verzuim in te grijpen wanneer dat vereist is door Klant of door diens medewerkers, agenten, opdrachtnemers, leveranciers of anderen die toegang hebben verkregen door middel van wachtwoorden of apparatuur, of op andere wijze als gevolg van het niet toepassen van passende beveiligingspraktijken door Klant.",[1450,1544,1545],{},"5.4 Wanneer Klant zich niet houdt aan de vereiste configuraties, geen gebruik maakt van ondersteunde platforms of zich niet houdt aan beleid voor aanvaardbaar gebruik, of als de Klant de Dienst gebruikt op een wijze die niet strookt met de voorzieningen en functionaliteit van de Dienst (bijvoorbeeld door te proberen bewerkingen uit te voeren die niet worden ondersteund) of die niet stroken met door ons gepubliceerde documentatie of aanwijzingen.",[1450,1547,1548],{},"5.5 Bij foutieve input, instructies of argumenten (bijvoorbeeld, aanvragen voor toegang tot bestanden die niet bestaan), of onjuiste contactpersonen verstrekt door namens Klant.",[1450,1550,1551],{},"5.6 Bij pogingen door namens de Klant om bewerkingen uit te voeren die de voorgeschreven quota overschrijden of die maatregelen van eConnect tegen misbruik schenden.",[1450,1553,1554],{},"5.7 Bij andere verstoringen of problemen door handelen of nalaten van de Klant of waarvoor de Klant verantwoordelijk is.",[1450,1556,1557],{},"5.8 In verband met licenties die wel zijn gereserveerd, maar nog niet zijn betaald.",[1457,1559,1561],{"id":1560},"_6-prijzen-en-betaling","6 prijzen en betaling",[1450,1563,1564],{},"6.1 Alle prijzen zijn exclusief BTW en in euro's.",[1450,1566,1567],{},"6.2 De betalingstermijn is dertig dagen.",[1450,1569,1570],{},"6.3 Indien betaling ook na een schriftelijke aanmaning uitblijft, heeft eConnect het recht wettelijke rente en kosten te berekenen. Daarbij zullen eventuele buitengerechtelijke incassokosten (conform de wettelijke normering buitengerechtelijke incassokosten, WIK) op de Klant worden verhaald.",[1450,1572,1573],{},"6.4 Het door de Klant aangekochte saldo-tegoed voor het gebruik van de Dienst is niet inwisselbaar voor geld. Het bedrag van een negatief saldo is vanaf het moment van ontstaan verschuldigd en door eConnect direct opeisbaar.",[1450,1575,1576],{},"6.5 Indien tijdens de looptijd van de Overeenkomst de datum van 31 december passeert, is eConnect gerechtigd om de overeengekomen vergoedingen te indexeren. Indexering vindt jaarlijks plaats aan de hand van de CBS Dienstenprijsindex, over de voorgaande periode van juli tot juni.",[1450,1578,1579],{},"6.6 eConnect mag, naast de indexering, tussentijds product-prijscombinaties aanpassen. Indien dit kostenverhogend werkt heeft de Klant het recht de overeenkomst voortijdig op te zeggen.",[1457,1581,1583],{"id":1582},"_7-klachten","7 klachten",[1450,1585,1586,1587,1592],{},"7.1 In het geval van een klacht (ook over facturen) zal de Klant deze schriftelijk indienen op het mailadres ",[1588,1589,1591],"a",{"href":1590},"mailto:complaint@econnect.eu","complaint@econnect.eu"," met een nauwkeurige opgave van de aard en de grond van de klacht.",[1450,1594,1595],{},"7.2 De Klant is in geen geval bevoegd om de nakoming van haar verplichtingen op te schorten.",[1457,1597,1599],{"id":1598},"_8-intellectuele-eigendom","8 intellectuele eigendom",[1450,1601,1602],{},"8.1 Alle IE-rechten op door eConnect ontwikkelde en of ter beschikking gestelde Dienst, content, applicaties, (gebruikers)content, productspecificaties, tekeningen, ontwerpen, schetsen, modellen en dergelijke, berusten uitsluitend bij eConnect of haar eventuele licentiegevers, tenzij uitdrukkelijk schriftelijk anders is overeengekomen.",[1450,1604,1605],{},"8.2 Aan de Klant worden nooit eigendomsrechten van Software of Diensten overgedragen, maar enkel gebruiksrechten ter beschikking gesteld, al dan niet onder een licentie.",[1450,1607,1608],{},"8.3 In geval van door Klant geuploade gebruikerscontent behoudt Klant alle Intellectuele Eigendomsrechten maar geeft eConnect een niet-overdraagbare, niet-exclusieve licentie daarop.",[1457,1610,1612],{"id":1611},"_9-geheimhouding","9 geheimhouding",[1450,1614,1615],{},"9.1 Partijen zullen alle informatie met een vertrouwelijk karakter verband houdend met de Overeenkomst vertrouwelijk behandelen en deze niet aan derden kenbaar maken, tenzij na schriftelijke toestemming.",[1450,1617,1618],{},"9.2 Informatie die algemeen bekend is of reeds toegankelijk was, valt niet onder deze geheimhoudingsverplichting.",[1450,1620,1621],{},"9.3 Partijen zullen redelijke maatregelen nemen om de vertrouwelijke informatie van de andere Partij te beschermen.",[1457,1623,1625],{"id":1624},"_10-aansprakelijkheid","10 aansprakelijkheid",[1450,1627,1628],{},"10.1 De aansprakelijkheid van eConnect wegens een toerekenbare tekortkoming in de nakoming van de Overeenkomst of op een andere rechtsgrond, uitdrukkelijk inbegrepen garantie of vrijwaringsverplichtingen overeengekomen met de Klant, is, behoudens het geval van opzet of bewuste roekeloosheid aan de zijde van eConnect, beperkt tot vergoeding van uitsluitend directe schade.",[1450,1630,1631],{},"10.2 Hieruit volgt dat de aansprakelijkheid van eConnect is uitgesloten voor indirecte schade zoals gevolgschade, gederfde winst, gemiste besparingen, verminderde goodwill, indirecte schade door bedrijfsstagnatie, ten gevolge van claims van eindgebruikers (klanten van de Klant) of ten gevolge van beschadiging, vernietiging of verlies van gegevens of documenten.",[1450,1633,1634],{},"10.3 Indien eConnect door derden, die geen partij zijn bij deze overeenkomst, in dat verband wordt aangesproken ter zake van schade, welke dan ook, vrijwaart de Klant eConnect voor dergelijke schadeaanspraken, tenzij er sprake is van opzet of bewuste roekeloosheid aan de zijde van eConnect.",[1450,1636,1637],{},"10.4 eConnect is niet aansprakelijk voor de schade die voortvloeit uit het gebruik van de websites of (gebruikers)content waarnaar zij op haar websites of platform verwijst.",[1450,1639,1640],{},"10.5 De Klant zal een vordering tot schadevergoeding zo snel mogelijk schriftelijk melden. Een vordering tot schadevergoeding vervalt door het enkele verloop van twaalf (12) maanden na het ontstaan van de vordering.",[1450,1642,1643],{},"10.6 Indien zich een overmachtssituatie voordoet is eConnect niet aansprakelijk voor de schade die de Klant wegens de tekortkoming lijdt en is eConnect gerechtigd om de uitvoering van de overeenkomst op te schorten of de overeenkomst definitief te ontbinden, zonder schadeplichtig daarvoor te zijn.",[1450,1645,1646],{},"10.7 Onder overmacht wordt verstaan: elke van de wil van partijen onafhankelijke c.q. onvoorziene omstandigheid, waardoor nakoming van de overeenkomst redelijkerwijs door de wederpartij niet meer van eConnect kan worden verlangd, zoals werkstaking, bovenmatig ziekteverzuim van personeel, bedrijfsstoringen, internet- of andere netwerkstoringen, overheidsregels, oorlog, agressie of sabotage, natuurrampen of epidemieen, alsmede toerekenbare tekortkomingen bij haar leveranciers, waardoor eConnect haar verplichtingen jegens de Klant niet (meer) kan nakomen.",[1450,1648,1649],{},"10.8 Het bedrag van enige aansprakelijkheid is te allen tijde gemaximeerd tot de Omzet van de Dienst gedurende de zes maanden voorafgaand aan de schade brengende gebeurtenis (ex BTW).",[1457,1651,1653],{"id":1652},"_11-duur-en-beeindiging","11 duur en beeindiging",[1450,1655,1656],{},"11.1 De Overeenkomst vangt aan op de in de Overeenkomst overeengekomen datum of, als deze ontbreekt, de datum van (laatste) ondertekening van de Overeenkomst door elk van beide Partijen, tenzij uit omstandigheden blijkt dat zij al voordien is aangevangen.",[1450,1658,1659],{},"11.2 Tenzij in de Overeenkomst anders is overeengekomen, zal deze een duur hebben van onbepaalde tijd. Partijen hebben het recht om de Overeenkomst schriftelijk te beeindigen met een opzegtermijn van drie maanden voor einde looptijd.",[1450,1661,1662],{},"11.3 De Overeenkomst kan door eConnect schriftelijk zonder rechterlijke tussenkomst worden ontbonden indien de Klant, ook na deugdelijke schriftelijke ingebrekestelling, zijn verplichtingen uit de Overeenkomst niet binnen veertien dagen nakomt. Ingebrekestelling is niet vereist wanneer duidelijk is dat de niet-nakoming definitief niet meer hersteld kan worden.",[1450,1664,1665],{},"11.4 Daarnaast mag eConnect de Overeenkomst per direct schriftelijk zonder rechterlijke tussenkomst beeindigen, indien: 11.4.1 aan de Klant surseance van betaling is verleend, 11.4.2 de Klant in staat van faillissement is verklaard of een aanvraag daartoe is ingediend, 11.4.3 de Klant in liquidatie treedt of wordt ontbonden, 11.4.4 de Klant zijn bedrijfsactiviteiten staakt, 11.4.5 de Klant (volgens diens mededeling of naar redelijkerwijs geconcludeerd moet worden uit de omstandigheden) niet meer aan zijn betalingsverplichtingen kan voldoen.",[1450,1667,1668],{},"11.5 eConnect is niet verplicht tot betaling van enige schadevergoeding ten gevolge van beeindiging volgens lid 3 en 4 van dit artikel.",[1450,1670,1671],{},"11.6 Na beeindiging van de overeenkomst heeft de Klant geen toegang meer tot de Dienst. Klant zal voor opzegging al zijn gegevens downloaden. Daarnaast maken Partijen, conform wetgeving, afspraken over verwijdering of teruggave van gegevens. eConnect zal medewerking verlenen om de exit mogelijk te maken voor zover dit van eConnect redelijkerwijs verwacht mag worden en tegen een redelijke vergoeding.",[1450,1673,1674],{},"11.7 Verplichtingen die naar hun aard bestemd zijn om ook na beeindiging of ontbinding van de Overeenkomst voort te duren, zullen blijven gelden. Daartoe behoren in ieder geval verplichtingen uit de bepalingen betreffende: geheimhouding, intellectuele eigendom, aansprakelijkheid en geschillen.",[1457,1676,1678],{"id":1677},"_12-verwerking-persoonsgegevens","12 verwerking persoonsgegevens",[1450,1680,1681],{},"12.1 In het kader van de uitvoering van de Dienst op grond van de Overeenkomst, krijgt eConnect kennis van persoonsgegevens en verwerkt deze voor de Klant. Vanwege dit feit is er een verwerkersovereenkomst als bijlage toegevoegd aan deze algemene voorwaarden. Wanneer de Klant instemt met de algemene voorwaarden, gaat de Klant dus ook akkoord met de verwerkersovereenkomst.",[1457,1683,1685],{"id":1684},"_13-wijzigingen-van-de-algemene-voorwaarden","13 wijzigingen van de algemene voorwaarden",[1450,1687,1688],{},"13.1 eConnect is bevoegd wijzigingen in deze algemene voorwaarden aan te brengen. eConnect zal de gewijzigde voorwaarden tijdig (minimaal dertig dagen van te voren) aan de Klant toezenden. Indien Klant binnen dertig dagen geen bezwaar maakt, wordt hij geacht de wijziging te hebben aanvaard.",[1450,1690,1691],{},"13.2 Indien de Klant meent dat de wijziging een materieel nadeel voor hem inhoudt, dient Klant binnen dertig dagen beargumenteerd schriftelijk bezwaar te maken en zullen Partijen in overleg treden over een mogelijke oplossing.",[1457,1693,1695],{"id":1694},"_14-geschillen","14 geschillen",[1450,1697,1698],{},"14.1 Alle met eConnect gesloten Overeenkomsten worden beheerst door het Nederlands recht.",[1450,1700,1701],{},"14.2 Eventuele geschillen tussen de Klant en eConnect zullen, wanneer blijkt dat partijen in onderling overleg niet tot overeenstemming komen, worden berecht door de bevoegde rechter van de Rechtbank Den Haag.",[1450,1703,1704],{},"Versie november 2025.",[1450,1706,1707],{},[1588,1708,1712],{"href":1709,"rel":1710},"https://cdn.econnect.eu/media/documents/general-terms-and-conditions-dutch-november-2025.pdf",[1711],"nofollow","Algemene voorwaarden (PDF)",{"title":542,"searchDepth":1034,"depth":1034,"links":1714},[1715,1716,1717,1718,1719,1720,1721,1722,1723,1724,1725,1726,1727,1728],{"id":1459,"depth":1034,"text":1460},{"id":1481,"depth":1034,"text":1482},{"id":1488,"depth":1034,"text":1489},{"id":1507,"depth":1034,"text":1508},{"id":1529,"depth":1034,"text":1530},{"id":1560,"depth":1034,"text":1561},{"id":1582,"depth":1034,"text":1583},{"id":1598,"depth":1034,"text":1599},{"id":1611,"depth":1034,"text":1612},{"id":1624,"depth":1034,"text":1625},{"id":1652,"depth":1034,"text":1653},{"id":1677,"depth":1034,"text":1678},{"id":1684,"depth":1034,"text":1685},{"id":1694,"depth":1034,"text":1695},{"layout":1730,"keywords":1731,"seo_title":1737,"schema_type":1738,"last_updated":1739,"last_reviewed":1740,"show_chat":203},"default",[1732,1733,1734,1735,1736],"algemene voorwaarden eConnect","contractvoorwaarden","leveringsvoorwaarden","aansprakelijkheid","verwerkersovereenkomst","Algemene voorwaarden | eConnect","WebPage","2026-08-07","2026-07-04",{"title":803,"description":804},"legal/terms","t_-nACDPzZnmAJWnXQaCHBUx9I_4FKT9OVcIuzKDZhs",1787600551762]