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e-facturatienetwerk voor Europa.",[890,953,994,1029,1040,1063],{"heading":891,"links":892},"Oplossingen",[893,896,899,902,905,908,911,914,916,919,922,925,928,930,933,935,937,940,943,946,948,950],{"label":894,"url":895},"Smooth e-invoicing","/smooth-e-invoicing",{"label":897,"url":898},"AI processing","/ai-processing",{"label":900,"url":901},"Sectoren","/oplossingen/branches",{"label":903,"url":904},"Groothandel en distributie","/oplossingen/groothandel-en-distributie",{"label":906,"url":907},"Industrie en maakindustrie","/oplossingen/industrie-en-maakindustrie",{"label":909,"url":910},"Detailhandel en e-commerce","/oplossingen/detailhandel-en-ecommerce",{"label":912,"url":913},"Zakelijke dienstverlening","/oplossingen/zakelijke-dienstverlening",{"label":799,"url":915},"/oplossingen/overheid",{"label":917,"url":918},"Bouw en installatie","/oplossingen/bouw-en-installatie",{"label":920,"url":921},"Transport en logistiek","/oplossingen/transport-en-logistiek",{"label":923,"url":924},"Uitzendbranche","/oplossingen/uitzendbranche",{"label":926,"url":927},"Woningbouw en corporaties","/oplossingen/woningbouw-en-corporaties",{"label":820,"url":929},"/oplossingen/accountancy",{"label":931,"url":932},"E‑facturatie","/oplossingen/e-facturatie",{"label":840,"url":934},"/oplossingen/factuurportaal",{"label":843,"url":936},"/oplossingen/multichannel",{"label":938,"url":939},"Met je eigen software","/oplossingen/softwarekoppelingen",{"label":941,"url":942},"Internationaal factureren","/oplossingen/internationaal-factureren",{"label":944,"url":945},"Factuurverwerking","/oplossingen/factuurverwerking",{"label":416,"url":947},"/oplossingen/scan-en-herken",{"label":846,"url":949},"/oplossingen/leveranciersonboarding",{"label":951,"url":952},"E‑ordering","/oplossingen/e-ordering",{"heading":775,"links":954},[955,958,961,964,967,970,973,976,979,982,985,988,991],{"label":956,"url":957},"Access Point kiezen","/peppol/access-point-kiezen",{"label":959,"url":960},"Alles in één API","/peppol/alles-in-een-api",{"label":962,"url":963},"Hybride oplossingen","/peppol/hybride-oplossingen",{"label":965,"url":966},"Peppol Access Point","/peppol/peppol-access-point",{"label":968,"url":969},"Peppol SMP","/peppol/peppol-smp",{"label":971,"url":972},"Invoice Response Message","/peppol/invoice-response-message",{"label":974,"url":975},"E‑procurement","/peppol/e-procurement",{"label":977,"url":978},"Wat is Peppol?","/peppol/wat-is-peppol",{"label":980,"url":981},"Verplichtingen","/peppol/verplichtingen",{"label":983,"url":984},"Wat doet een serviceprovider?","/peppol/wat-doet-een-serviceprovider",{"label":986,"url":987},"Documentformaten","/peppol/documentformaten",{"label":989,"url":990},"CTC","/peppol/ctc",{"label":992,"url":993},"Voordelen van e‑facturatie","/oplossingen/voordelen-e-facturatie",{"heading":787,"links":995},[996,999,1002,1005,1008,1011,1014,1017,1020,1023,1026],{"label":997,"url":998},"Eén API, alle netwerken","/partners/een-api-alle-netwerken",{"label":1000,"url":1001},"Compliance als beheerde dienst","/partners/compliance-beheerde-dienst",{"label":1003,"url":1004},"Live binnen een maand","/partners/live-binnen-een-maand",{"label":1006,"url":1007},"Beschikbaarheid en schaal","/partners/beschikbaarheid-en-schaal",{"label":1009,"url":1010},"Partnermodellen vergelijken","/partners/word-partner",{"label":1012,"url":1013},"Het partnerproces","/partners/hoe-word-ik-partner",{"label":1015,"url":1016},"Softwarepartners","/partners/softwarepartners",{"label":1018,"url":1019},"White-label PSB","/partners/white-label",{"label":1021,"url":1022},"Partner portaal","/partners/ik-ben-al-partner",{"label":1024,"url":1025},"Sales- en marketingmateriaal","/partners/sales-marketingmateriaal",{"label":1027,"url":1028},"Partner support","/partners/partner-support",{"heading":1030,"links":1031},"Pricing",[1032,1034,1037],{"label":1030,"url":1033},"/pricing",{"label":1035,"url":1036},"Document Validator","/validator",{"label":1038,"url":1039},"Status en updates","/status",{"heading":1041,"links":1042},"Docs",[1043,1045,1048,1051,1054,1057,1060],{"label":759,"url":1044},"/nl/docs/product",{"label":1046,"url":1047},"Kennis","/nl/docs/kennis",{"label":1049,"url":1050},"Developers","/nl/docs/developers",{"label":1052,"url":1053},"Getting started","/nl/docs/developers/getting-started",{"label":1055,"url":1056},"API Reference","/nl/docs/developers/api-reference",{"label":1058,"url":1059},"SDK's en CLI","/nl/docs/developers/sdks-en-cli",{"label":1061,"url":1062},"Validator (documentatie)","/nl/docs/kennis/documentformaten/validator/factuur-valideren",{"heading":1064,"links":1065},"Over ons",[1066,1069,1072,1075,1078,1080,1083,1085,1088,1091,1094,1097],{"label":1067,"url":1068},"Ons verhaal","/over-ons/ons-verhaal",{"label":1070,"url":1071},"Ons team","/over-ons/team",{"label":1073,"url":1074},"Werken bij eConnect","/over-ons/werken-bij",{"label":1076,"url":1077},"Kwaliteit & veiligheid","/over-ons/kwaliteit-en-veiligheid",{"label":795,"url":1079},"/klantverhalen",{"label":1081,"url":1082},"Gratis tools","/over-ons/gratis-tools",{"label":754,"url":1084},"/over-ons/actueel",{"label":1086,"url":1087},"Contact","/over-ons/contact",{"label":1089,"url":1090},"Support","/over-ons/support",{"label":1092,"url":1093},"Plan een kennismaking","/over-ons/plan-een-kennismaking",{"label":1095,"url":1096},"Factuur sturen aan eConnect","/over-ons/contact#factuur",{"label":1098,"url":1099},"Schrijf je in voor onze update","/start/subscribe",[1101,1104,1107],{"label":1102,"url":1103},"Privacyverklaring","/privacy",{"label":1105,"url":1106},"Algemene voorwaarden","/algemene-voorwaarden",{"label":1108,"url":1109},"Disclaimer","/disclaimer",[1111,1115,1119,1123,1127],{"icon":1112,"url":1113,"label":1114},"linkedin","https://www.linkedin.com/company/econnectbv","LinkedIn",{"icon":1116,"url":1117,"label":1118},"instagram","https://www.instagram.com/econnect_bv","Instagram",{"icon":1120,"url":1121,"label":1122},"tiktok","https://www.tiktok.com/@econnect_bv","TikTok",{"icon":1124,"url":1125,"label":1126},"x","https://x.com/eConnect_BV","X",{"icon":1128,"url":1129,"label":1130},"facebook","https://www.facebook.com/theinvoicingcompany/","Facebook","© {year} eConnect. Alle rechten voorbehouden.",{},"/nl/settings",{"description":878},"nl/settings","Zp8ILt8A2sc1sWENykv-sXemWe3WF0XEoUiBClszxBU",{"id":1138,"title":39,"auth":21,"body":1139,"canonical":21,"description":1871,"extension":886,"icon":21,"image":21,"keywords":1872,"last_reviewed":1882,"last_updated":1883,"layout":1884,"listed":584,"meta":1885,"nav_column":21,"nav_tab":21,"navigation":584,"no_index":42,"path":40,"redirect":21,"schema_type":1887,"search_boost":21,"seo":1888,"seo_description":21,"seo_title":1889,"show_chat":584,"stem":41,"translationKey":1890,"__hash__":1891},"product/nl/5.docs/1.product/1.platform/1.starten/6.inloggen-en-2fa.md",{"type":875,"value":1140,"toc":1837},[1141,1145,1149,1154,1160,1182,1186,1189,1231,1236,1245,1261,1271,1283,1287,1301,1307,1313,1329,1335,1338,1343,1353,1359,1365,1401,1407,1434,1438,1456,1460,1466,1517,1521,1524,1543,1547,1550,1554,1564,1572,1576,1581,1584,1639,1642,1646,1743,1747,1776,1780,1796,1799,1810],[1142,1143,39],"h1",{"id":1144},"inloggen-en-tweefactorauthenticatie-2fa",[1146,1147,1148],"p",{},"Lukt inloggen niet, ben je je wachtwoord kwijt, of wil je tweefactorauthenticatie (2FA) instellen of resetten? Hier lees je per situatie wat je doet.",[1150,1151,1153],"h2",{"id":1152},"ik-heb-geen-inloggegevens-moet-ik-die-aanvragen","Ik heb geen inloggegevens -- moet ik die aanvragen?",[1146,1155,1156],{},[1157,1158,1159],"em",{},"Zoekvarianten: \"inloggegevens platform\", \"inloggegevens aanvragen\", \"verzoek om inloggegevens\", \"account aanmaken door support\", \"login gegevens toesturen\", \"nieuw platform inloggen credentials\".",[1146,1161,1162,1163,1167,1168,1172,1173,1177,1178,1181],{},"eConnect stuurt bij een verzoek om inloggegevens geen apart Platform-account of wachtwoord toe. Registreer zelf op ",[1164,1165,1166],"code",{},"https://platform.econnect.eu"," met een e-mailadres en wachtwoord, of via Single Sign-On (Microsoft of Google). Voeg daarna je organisatie toe en klik op ",[1169,1170,1171],"strong",{},"Activeer nu"," -- zie ",[1174,1175,1176],"a",{"href":28},"Organisatie toevoegen en activeren",". Heb je al een account maar ben je het wachtwoord kwijt, gebruik dan ",[1169,1179,1180],{},"Wachtwoord vergeten"," hieronder.",[1150,1183,1185],{"id":1184},"welke-inlogpagina-hoort-bij-jou","Welke inlogpagina hoort bij jou?",[1146,1187,1188],{},"eConnect heeft twee inlogpagina's. Welke je nodig hebt, hangt af van het product dat je gebruikt:",[1190,1191,1192,1204],"table",{},[1193,1194,1195],"thead",{},[1196,1197,1198,1201],"tr",{},[1199,1200,759],"th",{},[1199,1202,1203],{},"Inlog-URL",[1205,1206,1207,1221],"tbody",{},[1196,1208,1209,1217],{},[1210,1211,1212,1213,1216],"td",{},"Platform (",[1164,1214,1215],{},"platform.econnect.eu",")",[1210,1218,1219],{},[1164,1220,1166],{},[1196,1222,1223,1226],{},[1210,1224,1225],{},"Control of de Peppol Service Bus (PSB)",[1210,1227,1228],{},[1164,1229,1230],{},"https://identity.econnect.eu",[1146,1232,1233],{},[1157,1234,1235],{},"Zoekvarianten: \"inloggen control.econnect.eu lukt niet\", \"foutmelding bij control.econnect.eu\", \"Control login via identity\", \"inloggen Control faalt\", \"waar log ik in op platform\", \"inlogpagina onduidelijk\", \"via de gewone website kom ik er niet\", \"login link website econnect\", \"bookmark platform.econnect.eu\".",[1146,1237,1238,1241,1242,1244],{},[1169,1239,1240],{},"Platform vind je niet via de bedrijfswebsite of het supportportaal?"," Open de Platform-login rechtstreeks: ",[1164,1243,1166],{},". Bookmark die URL voor terugkerend gebruik.",[1146,1246,1247,1248,1251,1252,1255,1256,1260],{},"De web-host van Control is ",[1164,1249,1250],{},"control.econnect.eu",", maar ",[1169,1253,1254],{},"inloggen"," voor Control/PSB doe je via ",[1169,1257,1258],{},[1164,1259,1230],{},". Na een succesvolle identity-login land je in Control.",[1146,1262,1263,1264,1266,1267,1270],{},"Verkeerde inlogpagina is verreweg de meest voorkomende oorzaak van \"mijn account bestaat niet\". Een PSB-account werkt niet op ",[1164,1265,1215],{},", en een Platform-account werkt niet op ",[1164,1268,1269],{},"identity.econnect.eu",". Twijfel je? Probeer eerst beide.",[1272,1273,1274],"blockquote",{},[1146,1275,1276,1279,1280,1282],{},[1169,1277,1278],{},"PSB-gebruikers -- twee aparte accounts",": het PSB Control-portaalaccount (voor inloggen op Control via ",[1164,1281,1269],{},") is een ander account dan het technisch API-verbindingsaccount (voor koppelingen zoals Business Central). Het Control-portaalaccount werkt tegenwoordig vrijwel altijd met een e-mailadres als login; het API-verbindingsaccount werkt met een gebruikersnaam. Bestaande en oudere klanten kunnen beide credentials hebben. Bij Business Central-koppelingen wordt het e-mailadres ook vaak voor de API-koppeling gebruikt.",[1150,1284,1286],{"id":1285},"inlogpagina-toont-placeholders-of-rare-teksten","Inlogpagina toont placeholders of rare teksten",[1146,1288,1289,1290,1292,1293,1296,1297,1300],{},"Op de inlogpagina van ",[1164,1291,1215],{}," verschijnen soms placeholder-teksten of raw i18n-keys (bijvoorbeeld ",[1164,1294,1295],{},"{{lang.text}}"," of ",[1164,1298,1299],{},"I18N_COLLABRR_WS.*",") in plaats van normale labels. Gebruikers ervaren dit vaak als \"ik kan niet inloggen\".",[1146,1302,1303,1306],{},[1169,1304,1305],{},"Oorzaak",": browser-autovertaling (automatisch vertalen in Chrome of Edge) grijpt in op de pagina. Dit is dezelfde root cause als bij de Peppol-verzendknop die niet reageert.",[1146,1308,1309,1312],{},[1169,1310,1311],{},"Oplossing",":",[1314,1315,1316,1323,1326],"ol",{},[1317,1318,1319,1320,1322],"li",{},"Schakel automatisch vertalen uit voor ",[1164,1321,1215],{},".",[1317,1324,1325],{},"Ververs de pagina.",[1317,1327,1328],{},"Helpt dat niet: leeg de browsercache en probeer opnieuw.",[1146,1330,1331,1332,1322],{},"Meer context: ",[1174,1333,1334],{"href":146},"Foutmelding verzenden -- browser-autovertaling",[1150,1336,1180],{"id":1337},"wachtwoord-vergeten",[1146,1339,1340],{},[1157,1341,1342],{},"Zoekvarianten: \"wachtwoord wijzigen lukt niet\", \"geen mail bij wachtwoord wijzigen\", \"resetmail komt niet\", \"wachtwoord vergeten geen e-mail\", \"password reset no email\".",[1146,1344,1345,1346,1349,1350,1352],{},"Zonder actieve sessie is ",[1169,1347,1348],{},"wachtwoord wijzigen"," hetzelfde als self-service ",[1169,1351,1180],{}," (niet: wachtwoord wijzigen in je profiel terwijl je al ingelogd bent). Kies eerst de juiste inlogpagina (Platform vs. Identity-server -- zie tabel bovenaan), daarna de stappen hieronder.",[1146,1354,1355,1358],{},[1169,1356,1357],{},"Diagnose-checklist als de resetmail uitblijft",": (a) juiste portal gebruikt, (b) exact het inlog-e-mailadres ingevuld, (c) spam-folder gecontroleerd en 15 minuten gewacht, (d) bij Identity-server: is het e-mailadres geverifieerd?, (e) helpt niets van het voorgaande: support voor een handmatige reset. Stuur niet alleen een kale link naar de inlogpagina zonder deze checklist te doorlopen.",[1360,1361,1212,1363,1216],"h3",{"id":1362},"platform-platformeconnecteu",[1164,1364,1215],{},[1366,1367,1368,1372,1377,1381,1387,1391,1394,1398],"e-steps",{},[1360,1369,1371],{"id":1370},"stap-1-ga-naar-de-inlogpagina","Stap 1: Ga naar de inlogpagina",[1146,1373,1374,1375,1322],{},"Ga naar ",[1164,1376,1166],{},[1360,1378,1380],{"id":1379},"stap-2-klik-op-wachtwoord-vergeten","Stap 2: Klik op Wachtwoord vergeten",[1146,1382,1383,1384,1386],{},"Klik op ",[1169,1385,1180],{}," onder het inlogformulier.",[1360,1388,1390],{"id":1389},"stap-3-vul-je-e-mailadres-in","Stap 3: Vul je e-mailadres in",[1146,1392,1393],{},"Vul het e-mailadres in waarmee je inlogt. Je ontvangt een mail met een reset-link (controleer ook je spam-folder).",[1360,1395,1397],{"id":1396},"stap-4-nieuw-wachtwoord-kiezen","Stap 4: Nieuw wachtwoord kiezen",[1146,1399,1400],{},"Klik op de link in de mail en kies een nieuw wachtwoord.",[1360,1402,1404,1405,1216],{"id":1403},"identity-server-identityeconnecteu","Identity-server (",[1164,1406,1269],{},[1366,1408,1409,1412,1416,1419,1424,1428],{},[1360,1410,1371],{"id":1411},"stap-1-ga-naar-de-inlogpagina-1",[1146,1413,1374,1414,1322],{},[1164,1415,1230],{},[1360,1417,1380],{"id":1418},"stap-2-klik-op-wachtwoord-vergeten-1",[1146,1420,1383,1421,1423],{},[1169,1422,1180],{}," en vul je e-mailadres in.",[1360,1425,1427],{"id":1426},"stap-3-volg-de-reset-link","Stap 3: Volg de reset-link",[1146,1429,1430,1433],{},[1169,1431,1432],{},"Belangrijk",": deze functie werkt alleen als je e-mailadres geverifieerd is. Verificatie gebeurt eenmalig na het aanmaken van het account. Krijg je geen reset-mail, dan is je adres mogelijk nog niet geverifieerd. Neem in dat geval contact op met support.",[1360,1435,1437],{"id":1436},"de-reset-mail-komt-niet-aan","De reset-mail komt niet aan",[1439,1440,1441,1444,1447],"ul",{},[1317,1442,1443],{},"Controleer je spam-/ongewenstfolder.",[1317,1445,1446],{},"Wacht een paar minuten -- drukke momenten kunnen de aflevering vertragen.",[1317,1448,1449,1450,1296,1453,1322],{},"Komt de mail na 15 minuten nog niet? Neem contact op met support via ",[1169,1451,1452],{},"088 440 6633",[1164,1454,1455],{},"support@econnect.eu",[1150,1457,1459],{"id":1458},"tweefactorauthenticatie-2fa-instellen","Tweefactorauthenticatie (2FA) instellen",[1146,1461,1462,1463,1465],{},"Tweefactorauthenticatie voegt een tweede stap toe aan het inloggen: naast je wachtwoord vraagt het systeem een tijdsgebonden TOTP-code uit een authenticator-app (zoals Microsoft Authenticator of Google Authenticator). Voor Control/PSB (",[1164,1464,1269],{},") geldt: Microsoft Authenticator en andere TOTP-apps worden ondersteund; SMS-authenticatie wordt niet ondersteund.",[1366,1467,1468,1472,1485,1489,1492,1496,1499,1503,1510,1514],{},[1360,1469,1471],{"id":1470},"stap-1-open-de-beveiligingsinstellingen","Stap 1: Open de beveiligingsinstellingen",[1146,1473,1474,1475,1296,1478,1481,1482,1322],{},"Log in op platform.econnect.eu (of identity.econnect.eu, afhankelijk van je product). Ga naar ",[1169,1476,1477],{},"Mijn profiel",[1169,1479,1480],{},"Beveiligingsinstellingen"," en kies ",[1169,1483,1484],{},"Tweefactorauthenticatie inschakelen",[1360,1486,1488],{"id":1487},"stap-2-koppel-de-authenticator-app","Stap 2: Koppel de authenticator-app",[1146,1490,1491],{},"Open de authenticator-app op je telefoon en scan de QR-code die het portaal toont.",[1360,1493,1495],{"id":1494},"stap-3-bevestig-de-koppeling","Stap 3: Bevestig de koppeling",[1146,1497,1498],{},"Vul de eerste code uit de app in om te bevestigen dat de koppeling werkt.",[1360,1500,1502],{"id":1501},"stap-4-sla-recovery-codes-op","Stap 4: Sla recovery-codes op",[1146,1504,1505,1506,1509],{},"Bewaar de getoonde ",[1169,1507,1508],{},"recovery-codes"," veilig, bijvoorbeeld in een wachtwoordmanager. Met een recovery-code kun je opnieuw inloggen als je je telefoon kwijt bent.",[1360,1511,1513],{"id":1512},"stap-5-sla-de-instellingen-op","Stap 5: Sla de instellingen op",[1146,1515,1516],{},"Vanaf de volgende keer vraagt het portaal eerst om je wachtwoord en daarna om een 6-cijferige code uit de app.",[1150,1518,1520],{"id":1519},"_2fa-resetten-of-opnieuw-koppelen","2FA resetten of opnieuw koppelen",[1146,1522,1523],{},"Heb je een nieuwe telefoon of werkt de authenticator-app niet meer? Er zijn twee routes:",[1439,1525,1526,1532],{},[1317,1527,1528,1531],{},[1169,1529,1530],{},"Met recovery-code",": log in met je wachtwoord en gebruik bij de 2FA-stap een van je recovery-codes in plaats van een app-code. Daarna kun je 2FA in je profiel uitzetten en opnieuw koppelen aan je nieuwe telefoon.",[1317,1533,1534,1537,1538,1296,1540,1542],{},[1169,1535,1536],{},"Zonder recovery-code",": kun je niet meer bij de codes komen, dan moet support de 2FA voor jouw account resetten. Neem contact op via ",[1169,1539,1452],{},[1164,1541,1455],{},". Voor de zekerheid verifiëren we je identiteit voordat we 2FA uitzetten.",[1150,1544,1546],{"id":1545},"single-sign-on-en-2fa","Single Sign-On en 2FA",[1146,1548,1549],{},"Log je in via Single Sign-On (Microsoft, Google of een eigen identity provider van je organisatie)? Dan vraagt eConnect zelf geen tweede factor -- die regelt de identity provider van je organisatie. 2FA-instellingen op eConnect-kant gelden alleen voor accounts met een eigen wachtwoord.",[1150,1551,1553],{"id":1552},"uitgenodigde-gebruikers","Uitgenodigde gebruikers",[1146,1555,1556,1557,1560,1561,1563],{},"Gebruikt jouw organisatie eHerkenning, maar moet iemand zonder eHerkenning toch toegang krijgen -- bijvoorbeeld een administratiekantoor of een externe contactpersoon? Dat kan. Een beheerder nodigt die persoon uit via ",[1169,1558,1559],{},"Gebruikersbeheer"," op ",[1164,1562,1215],{},". De uitgenodigde gebruiker ontvangt een uitnodigingsmail en maakt vervolgens een account aan met een e-mailadres en wachtwoord. eHerkenning is niet vereist voor reguliere Platform-toegang.",[1272,1565,1566],{},[1146,1567,1568,1571],{},[1169,1569,1570],{},"Beveiligingsadvies",": inloggen met uitsluitend gebruikersnaam en wachtwoord wordt sterk afgeraden. Zet voor zulke accounts altijd 2FA aan. eConnect maakt tweefactorauthenticatie op termijn verplicht -- anticipeer hierop door 2FA nu al in te schakelen.",[1150,1573,1575],{"id":1574},"inloggen-via-eherkenning-lukt-niet-triage","Inloggen via eHerkenning lukt niet -- triage",[1146,1577,1578],{},[1157,1579,1580],{},"Zoekvarianten: \"toegang account\", \"kan niet inloggen eHerkenning\", \"eHerkenning werkt niet\", \"e-mail geverifieerd inloggen lukt niet\", \"gebruiker niet aangemaakt platform\", \"We-id foutmelding\", \"eHerkenning makelaar\", \"facturen niet inzien na eHerkenning-login\", \"foutmelding inloggen econnect\", \"foutmelding 403 eConnect\", \"API403 eHerkenning platform\", \"403 na We-ID login data ophalen\".",[1146,1582,1583],{},"Een foutmelding bij inloggen met eHerkenning (ook wel We-id genoemd) heeft meestal een van drie oorzaken. Controleer ze in deze volgorde -- twee ervan komen vaak tegelijk voor.",[1190,1585,1586,1599],{},[1193,1587,1588],{},[1196,1589,1590,1593,1596],{},[1199,1591,1592],{},"Check",[1199,1594,1595],{},"Bevinding",[1199,1597,1598],{},"Wat je doet",[1205,1600,1601,1612,1628],{},[1196,1602,1603,1606,1609],{},[1210,1604,1605],{},"A. eHerkenning-attributen of makelaar",[1210,1607,1608],{},"Foutmelding tijdens eHerkenning-login zelf; voornaam, achternaam of bedrijfsnaam ontbreekt of klopt niet",[1210,1610,1611],{},"De oorzaak ligt bij eHerkenning, niet bij eConnect. Vraag de exacte foutmelding en welke makelaar gebruikt is. De klant corrigeert dit bij zijn eHerkenning-leverancier.",[1196,1613,1614,1617,1620],{},[1210,1615,1616],{},"B. Platformgebruiker bestaat nog niet",[1210,1618,1619],{},"Er is nog geen eConnect-account voor dit contact",[1210,1621,1622,1623,1560,1625,1627],{},"De organisatiebeheerder nodigt de persoon uit via ",[1169,1624,1559],{},[1164,1626,1215],{}," (zie \"Uitgenodigde gebruikers\" hierboven). eHerkenning is niet vereist voor reguliere toegang.",[1196,1629,1630,1633,1636],{},[1210,1631,1632],{},"C. Wel ingelogd, geen organisatietoegang",[1210,1634,1635],{},"Gebruiker is ingelogd maar ziet geen facturen of organisaties (bijvoorbeeld bij meerdere BV's of omgevingen)",[1210,1637,1638],{},"Ontbrekend organisatielidmaatschap -- de beheerder koppelt de gebruiker aan de juiste organisatie(s).",[1146,1640,1641],{},"Controleer bij twijfel altijd check A en check C, niet alleen check B: \"neem contact op met eHerkenning\" zonder de andere twee checks lost het probleem vaak niet op.",[1150,1643,1645],{"id":1644},"inlogproblemen-diagnose","Inlogproblemen -- diagnose",[1190,1647,1648,1660],{},[1193,1649,1650],{},[1196,1651,1652,1655,1658],{},[1199,1653,1654],{},"Wat je ziet",[1199,1656,1657],{},"Wat er waarschijnlijk speelt",[1199,1659,1598],{},[1205,1661,1662,1673,1684,1695,1706,1717,1732],{},[1196,1663,1664,1667,1670],{},[1210,1665,1666],{},"\"E-mailadres heeft geen account\"",[1210,1668,1669],{},"Je probeert in te loggen op de verkeerde inlogpagina, of je gebruikt een gebruikersnaam in plaats van je e-mailadres (PSB Control).",[1210,1671,1672],{},"Probeer de andere URL -- zie tabel bovenaan. PSB-gebruikers: controleer of je het e-mailadres gebruikt en niet de gebruikersnaam van je API-verbinding.",[1196,1674,1675,1678,1681],{},[1210,1676,1677],{},"\"Ongeldige gebruikersnaam of wachtwoord\"",[1210,1679,1680],{},"Typfout, oud wachtwoord of caps-lock.",[1210,1682,1683],{},"Probeer \"Wachtwoord vergeten\".",[1196,1685,1686,1689,1692],{},[1210,1687,1688],{},"Wel ingelogd, maar je ziet geen organisaties of facturen",[1210,1690,1691],{},"Je staat als gebruiker in de omgeving, maar bent niet aan een organisatie gekoppeld.",[1210,1693,1694],{},"Vraag de accountbeheerder van je organisatie om je toegang te geven.",[1196,1696,1697,1700,1703],{},[1210,1698,1699],{},"2FA-code wordt steeds afgewezen",[1210,1701,1702],{},"Klok van je telefoon loopt niet synchroon.",[1210,1704,1705],{},"Zet automatische tijdsynchronisatie aan op je telefoon en probeer opnieuw.",[1196,1707,1708,1711,1714],{},[1210,1709,1710],{},"Je krijgt geen 2FA-code te zien",[1210,1712,1713],{},"2FA staat al aan, of je hebt geen rechten om hem zelf te beheren.",[1210,1715,1716],{},"Neem contact op met support.",[1196,1718,1719,1724,1727],{},[1210,1720,1721,1722,1216],{},"Placeholder-teksten of rare codes op de inlogpagina (bijv. ",[1164,1723,1295],{},[1210,1725,1726],{},"Browser-autovertaling staat aan.",[1210,1728,1319,1729,1731],{},[1164,1730,1215],{},", ververs de pagina; anders browsercache legen.",[1196,1733,1734,1737,1740],{},[1210,1735,1736],{},"Verkeerde naam lijkt ingelogd, of \"functioneel account\" (bijv. penningmeester-login) is niet te openen",[1210,1738,1739],{},"De weergavenaam (voornaam/achternaam in je profiel) is niet hetzelfde als je inlog-e-mailadres. In één omgeving kunnen die per gebruiker verwarrend overkomen.",[1210,1741,1742],{},"Controleer eerst welk inlogadres al toegang heeft tot de organisatie die je nodig hebt. Heeft dat adres al toegang, dan hoeft er niets te worden hernoemd -- log in met dat e-mailadres. Wachtwoord kwijt? Gebruik \"Wachtwoord vergeten\" hierboven.",[1150,1744,1746],{"id":1745},"veiligheidstips","Veiligheidstips",[1439,1748,1749,1756,1763,1769],{},[1317,1750,1751,1752,1755],{},"Gebruik een ",[1169,1753,1754],{},"uniek wachtwoord"," voor eConnect, bewaard in een wachtwoordmanager.",[1317,1757,1758,1759,1762],{},"Zet ",[1169,1760,1761],{},"2FA"," aan, ook als je niet verplicht bent.",[1317,1764,1765,1766,1768],{},"Bewaar ",[1169,1767,1508],{}," veilig en niet op dezelfde plek als je telefoon.",[1317,1770,1771,1772,1775],{},"Geef je wachtwoord of 2FA-codes ",[1169,1773,1774],{},"nooit"," door, ook niet aan support. Wij vragen er nooit om.",[1150,1777,1779],{"id":1778},"meer-hulp-nodig","Meer hulp nodig",[1439,1781,1782,1788],{},[1317,1783,1784,1785,1787],{},"Bel support via ",[1169,1786,1452],{}," (op werkdagen).",[1317,1789,1790,1791,1795],{},"Stuur een mail naar ",[1169,1792,1793],{},[1164,1794,1455],{}," vanaf het e-mailadres waarmee je inlogt -- dat versnelt de verificatie.",[1797,1798],"hr",{},[1800,1801,1807],"e-button",{"className":1802,"color":1804,"target":1805,"to":1166,"variant":1806},[1803],"mt-4","accent","_blank","solid",[1146,1808,1809],{},"Inloggen op het platform",[1811,1812,1813],"docs-related",{},[1439,1814,1815,1820,1824,1828,1833],{},[1317,1816,1817],{},[1174,1818,1819],{"href":19},"Aan de slag met eConnect",[1317,1821,1822],{},[1174,1823,266],{"href":267},[1317,1825,1826],{},[1174,1827,110],{"href":111},[1317,1829,1830],{},[1174,1831,1832],{"href":365},"Inloggen op eConnect Control",[1317,1834,1835],{},[1174,1836,145],{"href":146},{"title":878,"searchDepth":879,"depth":879,"links":1838},[1839,1840,1841,1842,1857,1864,1865,1866,1867,1868,1869,1870],{"id":1152,"depth":879,"text":1153},{"id":1184,"depth":879,"text":1185},{"id":1285,"depth":879,"text":1286},{"id":1337,"depth":879,"text":1180,"children":1843},[1844,1847,1848,1849,1850,1851,1853,1854,1855,1856],{"id":1362,"depth":1845,"text":1846},3,"Platform (platform.econnect.eu)",{"id":1370,"depth":1845,"text":1371},{"id":1379,"depth":1845,"text":1380},{"id":1389,"depth":1845,"text":1390},{"id":1396,"depth":1845,"text":1397},{"id":1403,"depth":1845,"text":1852},"Identity-server (identity.econnect.eu)",{"id":1411,"depth":1845,"text":1371},{"id":1418,"depth":1845,"text":1380},{"id":1426,"depth":1845,"text":1427},{"id":1436,"depth":1845,"text":1437},{"id":1458,"depth":879,"text":1459,"children":1858},[1859,1860,1861,1862,1863],{"id":1470,"depth":1845,"text":1471},{"id":1487,"depth":1845,"text":1488},{"id":1494,"depth":1845,"text":1495},{"id":1501,"depth":1845,"text":1502},{"id":1512,"depth":1845,"text":1513},{"id":1519,"depth":879,"text":1520},{"id":1545,"depth":879,"text":1546},{"id":1552,"depth":879,"text":1553},{"id":1574,"depth":879,"text":1575},{"id":1644,"depth":879,"text":1645},{"id":1745,"depth":879,"text":1746},{"id":1778,"depth":879,"text":1779},"Wachtwoord vergeten, 2FA instellen of resetten, of inlogproblemen oplossen op het eConnect-platform en Control.",[1873,1874,1875,1876,1877,1878,1879,1880,1881],"eConnect inloggen","wachtwoord vergeten eConnect","wachtwoord wijzigen lukt niet","resetmail komt niet","2FA instellen eConnect","tweefactorauthenticatie eConnect","inlogproblemen eConnect","browser-autovertaling eConnect","inloggegevens aanvragen eConnect","2026-06-29","2026-08-20","docs",{"og_image":1886},"/images/og/docs-gebruiken.png","HowTo",{"title":39,"description":1871},"Inloggen en 2FA instellen op het eConnect-platform","platform/starten/inloggen-en-2fa","Ap-O0tfYrCNxOuC67JbD_AI-A8tAq3pdQPVMq9HOBEE",[1893,1898,1903,1907,1912,1917,1921,1925,1930],{"id":1894,"path":1895,"stem":1896,"title":1897},"home/cs/index.md","/cs","cs/index","Domů",{"id":1899,"path":1900,"stem":1901,"title":1902},"home/de/index.md","/de","de/index","Home",{"id":1904,"path":1905,"stem":1906,"title":1902},"home/en/index.md","/en","en/index",{"id":1908,"path":1909,"stem":1910,"title":1911},"home/es/index.md","/es","es/index","Inicio",{"id":1913,"path":1914,"stem":1915,"title":1916},"home/fr/index.md","/fr","fr/index","Accueil",{"id":1918,"path":1919,"stem":1920,"title":1902},"home/it/index.md","/it","it/index",{"id":1922,"path":1923,"stem":1924,"title":1902},"home/nl/index.md","/nl","nl/index",{"id":1926,"path":1927,"stem":1928,"title":1929},"home/pl/index.md","/pl","pl/index","Strona główna",{"id":1931,"path":1932,"stem":1933,"title":1934},"home/sk/index.md","/sk","sk/index","Domov",[1936,1944,1952,1959,1965,1971,1978,1986,1993,2000,2007,2012,2020,2027,2034,2040,2047,2054,2061,2068,2075,2081,2087,2094,2101,2107,2112,2118,2123,2128,2133,2138,2153,2158,2162,2168,2173,2179,2184,2189,2196,2202,2209,2217,2223,2230,2236,2243,2249,2255,2261,2267,2273,2279,2284,2291,2298,2304,2309,2314,2319,2324,2331,2336,2348,2354,2361,2369,2376,2384,2390,2396,2401,2407,2413,2419,2430,2436,2442,2448,2453,2460,2464,2470,2474,2480,2485,2490,2497,2501,2507,2513,2518,2522,2527,2533,2539,2544,2550,2555,2565,2571,2577,2583,2589,2596,2603,2609,2614,2620,2631,2636,2642,2647,2652,2657,2662,2668,2672,2678,2682,2688,2691,2694,2697,2704,2707,2711,2716,2719,2722,2725,2728,2731,2734,2740,2744,2750],{"id":1937,"path":1938,"stem":1939,"title":1940,"description":1941,"icon":119,"image":1942,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1943,"external_url":21,"navigation":584,"redirect":21},"sections/nl/1.oplossingen/1.e-facturatie.md","/nl/oplossingen/e-facturatie","nl/1.oplossingen/1.e-facturatie","Wat is e‑facturatie","XML-factuur die software direct verwerkt via Peppol, met routing en formaten.","/images/sfeer/sfeer-collega-greenroom-lach.jpg","smooth-e-invoicing",{"id":1945,"path":1946,"stem":1947,"title":1948,"description":1949,"icon":1950,"image":1951,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1943,"external_url":21,"navigation":584,"redirect":21},"sections/nl/1.oplossingen/10.voordelen-e-facturatie.md","/nl/oplossingen/voordelen-e-facturatie","nl/1.oplossingen/10.voordelen-e-facturatie","Voordelen e‑facturatie","Lagere kosten, snellere betaling en minder fraude, met praktijkcijfers.","thumbsup","/images/sfeer/sfeer-duo-monitor.jpg",{"id":1953,"path":1954,"stem":1955,"title":1956,"description":1957,"icon":1958,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":21,"external_url":21,"navigation":584,"redirect":21},"sections/nl/1.oplossingen/11.branches.md","/nl/oplossingen/branches","nl/1.oplossingen/11.branches","Branches","Sectorspecifieke e-facturatie voor de grootste branches en niches.","category",{"id":1960,"path":1961,"stem":1962,"title":416,"description":1963,"icon":414,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1964,"external_url":21,"navigation":584,"redirect":21},"sections/nl/1.oplossingen/11.scan-en-herken.md","/nl/oplossingen/scan-en-herken","nl/1.oplossingen/11.scan-en-herken","Stuur een PDF, scan of foto in en ontvang een gevalideerde e-factuur terug. De eConnect IDR herkent regels, leveranciers en administraties automatisch.","ai-processing",{"id":1966,"path":1967,"stem":1968,"title":1969,"description":1970,"icon":745,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1943,"external_url":21,"navigation":584,"redirect":21},"sections/nl/1.oplossingen/12.softwarekoppelingen.md","/nl/oplossingen/softwarekoppelingen","nl/1.oplossingen/12.softwarekoppelingen","Softwarekoppelingen","100+ koppelingen met boekhoud- en ERP-software; eenmalig instellen.",{"id":1972,"path":1973,"stem":1974,"title":1975,"description":1976,"icon":1977,"image":1951,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1964,"external_url":21,"navigation":584,"redirect":21},"sections/nl/1.oplossingen/13.email-classificatie.md","/nl/oplossingen/email-classificatie","nl/1.oplossingen/13.email-classificatie","E-mailclassificatie","Classificeert inkomende e-mails; alleen relevante documenten naar verwerking.","envelope",{"id":1979,"path":1980,"stem":1981,"title":1982,"description":1983,"icon":1984,"image":1985,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1964,"external_url":21,"navigation":584,"redirect":21},"sections/nl/1.oplossingen/14.hybride-verwerking.md","/nl/oplossingen/hybride-verwerking","nl/1.oplossingen/14.hybride-verwerking","Hybride verwerking","E-facturen, PDF's en scans in een stroom, zonder handmatige triage.","workflow","/images/sfeer/sfeer-developer-scherm-analyse.jpg",{"id":1987,"path":1988,"stem":1989,"title":1990,"description":1991,"icon":1992,"image":1985,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1964,"external_url":21,"navigation":584,"redirect":21},"sections/nl/1.oplossingen/15.rule-based-enrichment.md","/nl/oplossingen/rule-based-enrichment","nl/1.oplossingen/15.rule-based-enrichment","Rule Based Enrichment","Verrijk factuurdata automatisch met stamgegevens en boekingscodes.","precision",{"id":1994,"path":1995,"stem":1996,"title":1997,"description":1998,"icon":1999,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1964,"external_url":21,"navigation":584,"redirect":21},"sections/nl/1.oplossingen/16.automatische-transformatie.md","/nl/oplossingen/automatische-transformatie","nl/1.oplossingen/16.automatische-transformatie","Automatische transformatie","Automatische conversie tussen factuurformaten zoals UBL en XRechnung.","translate",{"id":2001,"path":2002,"stem":2003,"title":2004,"description":2005,"icon":2006,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1964,"external_url":21,"navigation":584,"redirect":21},"sections/nl/1.oplossingen/17.validatie-en-correctie.md","/nl/oplossingen/validatie-en-correctie","nl/1.oplossingen/17.validatie-en-correctie","Validatie en correctie","Valideert e-facturen tegen landsregels en corrigeert veelvoorkomende fouten.","edit",{"id":2008,"path":2009,"stem":2010,"title":840,"description":2011,"icon":348,"image":21,"columns":21,"tabs":21,"nav_column":21,"nav_tab":1943,"external_url":21,"navigation":584,"redirect":21},"sections/nl/1.oplossingen/2.factuurportaal.md","/nl/oplossingen/factuurportaal","nl/1.oplossingen/2.factuurportaal","Gratis via Peppol versturen; 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