Choose the channel that fits your question, from an introductory meeting to operational support.
One place for commercial questions, support and visitor information.
Schedule a meeting directly with a specialist who knows your situation.
Already a client? Report incidents and track updates via the support portal. Available on business days from 08:30 to 17:00 (CET).
eConnect International B.V. in Woerden. KVK: 54441587.
Questions about products, demos or partnerships: [email protected]
Submit invoices (UBL or PDF): [email protected]
Questions about outstanding invoices or payments: [email protected]
Other questions: [email protected]
We prefer to receive invoices via Peppol. Our Peppol ID is based on our KVK number (scheme 0106:NLKVK). Request the current Peppol Participant ID via [email protected] or view our SMP registration through a Peppol lookup tool.
No Peppol? Send a UBL 2.1 invoice or PDF attachment to [email protected]. For partners with their own portal we set up a direct connection, and for enterprise suppliers EDI via SFTP or AS2 is available.
Pelmolenlaan 16A, 3447 GW Woerden KVK: 54441587
Business days 08:30 - 17:00 (CET). Outside business hours you can send an email or create a ticket via the support portal.
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The support team is available on business days from 08:30 to 17:00 (CET). Outside business hours you can send an email or create a ticket via the support portal. Clients with an SLA subscription have access to extended availability according to their service level.
The average response time depends on the type of question and your service level. General questions are typically answered within 1 business day. Clients with an SLA subscription receive guaranteed response times according to the SLA priority matrix, ranging from 30 minutes (P1) to 8 business hours (P4).
Telephone support is available for clients with an SLA subscription. You then receive a PIN code that gives you direct access to the support line. Without an SLA you can reach us via email or the support portal.
The full technical documentation is available at docs.econnect.eu. There you will find step-by-step guides, API documentation, integration guides and frequently asked questions per topic. The documentation is available in Dutch, English, German, French and more.
Your contact person at eConnect provides a reference number with each assignment; use this as the BuyerReference or OrderReference on your invoice.
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